grievance-mechanisms

We know that our activities have the potential to cause impacts on our community partners.

An effective grievance mechanism allows local communities to communicate their concerns and issues directly to Barrick so that they may be resolved. This allows our sites to take early action to resolve any issues before they grow into a serious social incident.

Since 2012, all our sites have had operating grievance mechanisms. We are now focused on strengthening and improving the effectiveness of these grievance mechanisms.

Our Approach

Barrick has mandatory requirements related to the implementation and management of grievance mechanisms.

All sites must have a mechanism approved by the Executive Director and General Manager for receiving, documenting, tracking, reporting and responding to complaints and grievances. The grievance mechanisms must be accessible to a wide range of stakeholders, including women and vulnerable people, and be culturally appropriate.

2016 Grievances

In general, the types and number of grievances vary significantly between sites. At the majority of our sites, grievances are primarily related to contractor behavior and demands for local employment, local procurement, and contracting opportunities.

In 2016, our sites received 207 grievances and resolved 216 grievances, including cases carried over from 2015. At the end of 2016, 22 grievances remained outstanding.

The success of a grievance mechanism – or of a site’s relations with local communities – should not be measured by the number of grievances received. A lack of complaints may indicate a mechanism or company that is not trusted or deemed approachable by local stakeholders. Conversely, large numbers of grievances can indicate open lines of communication and robust community engagement activities.

However, by tracking the number and type of grievances, we are able to identify issues that are important to communities before they become social risks. For example, one of our sites in Peru identified an increase in the number of contractor-related grievances. This allowed the site to take immediate actions to address the problems. This included engaging with the main contractor to have them hire a supervisor to address the social issues at their company and with their subcontractors, and commencing regular coordination meetings between supply chain, community relations and contractors to review any emerging community issues.

Similarly, in the past the company has seen a general increase in the number of grievances related to local employment and procurement across many sites. Each site was able to use this information to re-examine their programs and processes. As a company, this provided clear evidence for the need to re-think how we manage these programs. Ultimately, it led to the development of a local content framework to better support sites’ use of local labor, goods and services.

Blog

Keeping an External Eye on Barrick’s Community Grievance Management

Community Relations

Barrick’s Grievance Mechanism Officers Share Best Practices and Challenges

 

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Gold  $ 1,315.00 +2.97 +0.23% Volume: September 20, 2017
ABX NYSE  $ 16.90 -0.02 -0.12% Volume: 7,934,976 September 19, 2017
ABX TSX  $ 20.73 -0.08 -0.38% Volume: 2,761,350 September 19, 2017
Gold  $ 1,315.00 +2.97 +0.23% Volume: September 20, 2017

Our vision is the generation of wealth through responsible mining — wealth for our owners, our people, and the countries and communities with which we partner.

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